Help us shaping European qualification profiles for jobs in the field of Internet-related services

The EQF-iServe project aims at making qualifications and current competence needs of internet-related services jobs roles transparent at European level by linking them to the European reference framework e-Competence Framework and EQF. The project partnership focused on 5 job roles in the field of internet related services and elaborated the following 5 European Specialist Profiles: Usability specialist, Internet Hotline Operator, Online community manager, Web marketer and Web seller.

Now we would like to validate the results obtained within our project by getting your feedback on those European Specialist Profiles!. If you are interested please fill in this questionnaire and hep us shaping the job profiles.

Eqf iserve jobs-descriptions

These five profiles include all relevant knowledge, skills and competences, needed for the proposed job profiles and refer them to the eCompetence framework and EQF. This will help to render existing qualifications in this field more transparent and comparable at European level which eventually will lead to easier employability of job seekers, and to overcome the skills shortage that SMEs experience in this area.

Furthermore, EQF-iServe supports training organizations to develop training curricula that correspond to the market needs and that are based on emerging knowledge, skills and competences description standards that guarantee comparability across Europe. In trying to bridge the gap between the educational world and work, it contributes to the goals set in the policy paper "New skills for new jobs".

Give your feed back on the profiles
More information on EQF-iServe
More information on e-Jobs in Europe
Download the Internet-related services profiles

Consumers want Internet, phone and TV in one package

A new Eurobarometer survey "E-Communications Household Survey", shows that four out of ten European households are buying "bundled" Internet, phone and TV services from a single provider and that one in four respondents considered that their Internet download/upload speeds do not match the conditions of the contract they signed. However, six out of ten households say they have never considered switching to another service provider as they have to face too many obstacles such as the risk of a temporary loss of service, the risk of having to pay for more than one provider during the switching process and the lack of clarity about the steps required for switching.

The survey measures the attitude of European households and individuals towards fixed and mobile telephony, Internet access, TV broadcast services, bundled offers, privacy, quality of services, affordability and switching.

Download the survey