Consumers want Internet, phone and TV in one package

A new Eurobarometer survey "E-Communications Household Survey", shows that four out of ten European households are buying "bundled" Internet, phone and TV services from a single provider and that one in four respondents considered that their Internet download/upload speeds do not match the conditions of the contract they signed. However, six out of ten households say they have never considered switching to another service provider as they have to face too many obstacles such as the risk of a temporary loss of service, the risk of having to pay for more than one provider during the switching process and the lack of clarity about the steps required for switching.

The survey measures the attitude of European households and individuals towards fixed and mobile telephony, Internet access, TV broadcast services, bundled offers, privacy, quality of services, affordability and switching.

Download the survey