New telecoms rules for the benefit of citizens and businesses

As from 25May 2011, Europeans will enjoy new rights and services regarding telephony and Internet. The new telecom rules will include:

-Higher levels of consumer protection and more choice such as the ability to switch fixed or mobile phone operator without changing phone number within one working day

-Improved online privacy and safety providing better protection against personal data breaches and "spam" as well as better information and consent requirements for storing or accessing information in users' devices

-More consistent regulation across the EU

Reinforcing the Single Market for telecoms services is a key objective of the Digital Agenda for Europe.

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